A Recent Rash of Lens Remakes on External Prescriptions Underscores the “Art” portion of Vision Correction.  Learn The Steps We Are Taking to Ensure Your Outside Prescription Is Accurate.

Lens remakes are the bane of any optometrist’s existence.

Not only are they costly for both the practice and the labs, but they also create frustration with patients and clients who may have to endure one or more lens remakes before they are actually able to see clearly.

No one wants them and every optician and optometrist works hard up-front to avoid them.

However, they do happen every now and then.

Why?

Well, unfortunately, sometimes a lab will make a mistake and get the script wrong.

Sometimes what a patient thought was “clear vision” during the exam isn’t so “clear” when they actually put the finished glasses on.

Other times, we just need to “tweak” a prescription and lens a few times, especially for new progressive wearers or people with complex vision correction needs like prism.

In very rare instances, a person’s vision may literally change between the refraction and the delivery of the finished frame and lenses.

Our Philosophy: We Work Until We Get Your Lenses Right. Period.

In all of these cases, we continue to work with the patient until we get the finished product right, and often we do this at considerable extra cost to Urban Optiques – both in additional lab rework fees and the staff’s time.  It’s just part of the process of providing good vision care and an accepted cost of business for us (even though we want to minimize it.)

The good news is that when we actually perform the eye exam and refraction at Urban Optiques, we have an extremely low remake rate. There are few specific reasons for this, which I’ll touch on a bit later.

But first, let me tell you about a recent “mystery” at Urban Optiques around remakes.

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Join Us Friday November 20, 2009 for the Urban Optiques Grand Reopening Party

It’s official, after nearly three months, the optical shop formerly known as Urban Optiks is now under new ownership and has a new name: Urban Optiques.

To celebrate, we’re throwing a grand-reopening party at the recently renovated office on Friday November 20th from 6 pm to 10 pm.  We’ll serving both wine (courtesy of our neighbors across the street at Wine Sync) as well as non-alcoholic beverages and appetizers.  We’ll also have door prizes and are working on lining up a trunk show to show off some of the latest eyewear styles.

If you haven’t stopped into Urban Optiks in a while, this will be a great reason to change that.  The open house will be running the same night as the downtown Northville Hometown Holidays parade, so after the parade, be sure to stop in and warm up.  The entire staff will be there, including myself and my husband Matt, and we’re truly looking forward to meeting all of you.

For details, as well as other upcoming events, check out the “Events” page on the Urban Optiques website.