Our Promise

As a Urban Optiques patient and client we promise that you will:

  • See. You’ll enjoy Metro-Detroit’s best vision care from a board-certified optometrist who entered this field out of a passion to help people see, rather than meet a corporate quota for total patients seen in a day. Your long term vision health is always our first priority.Urban Optiques Vision Promise Eyechart
  • Be Seen. Like a well-tailored suit or designer handbag, we view eyewear as a melding of form and function. Regardless of your age, activities or personal style, we will always fit you with eye wear that  enhances how you look.  We want you to have eyeglasses and sunglasses that you can’t wait to wear.  If your eye wear doesn’t get you compliments, then we’ve failed.
  • Be treated like a person, and not just a number or name in a schedule book. You are an individual, not an appointment.  Providing first-rate eye and vision care for life means learning your health and medical history, finding out your hobbies and activities and understanding your personal style. This cannot be done in 15 minutes and we believe this sets us apart from the corporate eye care chains.  We find that our patients and clients appreciate the extra attention and are more satisfied with their vision and eye wear because of it. 
  • Benefit from one of the most comprehensive vision and ocular health exams in Metro-Detroit, Northville, Plymouth, Novi and Oakland County. Because we carefully manage our daily appointments, we avoid overbooking. Most optometry practices aim to fit in 3-4 eye exams per hour — we deliberately limit ourselves to a maximum of two, with buffers built-in to provide plenty of room for the unexpected.  This ensures a much more thorough eye exam and more one-on-one time with your eye doctor.
  • Receive complete, full-scope (a fancy term in optometry to indicate full-service eye care) vision care for life, including:
  • Ocular disease diagnosis and treatment
  • Eye  exams
  • Precision contact lens fittings
  • Glaucoma, cataract and macular degeneration diagnosis and treatment
  • Pre-and-post Lasik vision care
  • Vision therapy (including pediatric vision therapy)
  • Diabetes-related vision health monitoring and treatment
  • Eye & ocular allergy treatment (chronic dry eyes)
  • Be matched with expressive eye wear that fits you like a glove. We will not up-sell you on eye wear that doesn’t compliment your face, clashes with your personal style or fails to meet your lifestyle and activity needs.  No matter how much you might love a frame or sunglass, if it doesn’t work on you, we will tell you. We would rather have you walk out in a less-costly frame that looks terrific on you, then push you into something more expensive that doesn’t work. You wear our reputation on your face every day and we take that very seriously.
  • Have the freedom to choose your look from our premier collection of designer eye wear, frames and sunglasses hand-picked by Urban Optiques’ opticians and optometrists. Each frame and sunglass has to meet our exacting standards for quality, style and fit.  If we wouldn’t wear it ourselves, it won’t be in our display case.
  • Enjoy a stylish, comfortable environment that breaks the mold of what you normally expect from a health care provider or trip to the eye doctor. No outdated beige office furniture, cheesy Muzak,  or dog-eared magazines from 2004. While we always strive to minimize wait times, but if you do have to wait, we want it to be enjoyable and filled with little delights (like free espresso or organic tea!)
  • Experience high-touch, personalized vision health care that respects your time. Our clients and patients range from busy professionals to time-strapped soccer moms, corporate executives and professional athletes. We work hard to accommodate the busy schedules of all of our patients. That’s why we keep late hours and are open on weekends. We want to make it convenient and easy to take care of your eyes.
  • Feel  secure with our Urban Optiques 20/20 Pledge. Our goal is to always help you see. If you aren’t satisfied with your contact lens or eyeglass prescription, we’ll continue to work with you to get it right.   Prescriptions are part science and part art — sometimes it takes a little tweaking.
  • These are our standards of care and service and the unique benefits that you’ll receive as an Urban Optiques patient and client. We set our bar high and work relentlessly to live up to them.

    If you are ever anything less than completely wowed by your experience at Urban Optiques, we need to know. Help us always be better and stay patient focused by emailing Dr. Michelle directly at drmichelle@urbanoptiques.com.

    About Urban Optiques

    Urban Optiques provides vision care, eye exams & exclusive designer eyewear to Northville, Plymouth, Novi, Livonia, Ann Arbor, Farmington, West Bloomfield, Royal Oak, Ferndale, Birmingham, & Metro-Detroit.

    Contact Us

    Northville Square Mall
    133 W. Main St. - Suite 243
    Northville, MI - 48167

    Tel: 248.347.9090 Fax: 248.773.7528